Section Title
Clinic Pro Massothérapie places the utmost importance on respecting your privacy. This privacy policy describes how we collect, use, disclose, and protect your personal information.
Our policy complies with the provisions of Quebec's Law 25 on the protection of personal information. The use of your personal information related to your health condition allows us to offer rehabilitation services that are more effective, safe, and tailored to your needs.
​
By using our services, you consent to the terms of this privacy policy.
​
Collection and storage of your personal information
​
Your personal information may be collected by various means, including:​
- Telephone communications
- Web forms
- Paper forms
- Emails
​
We ensure that each method of collection complies with current privacy standards and protects your personal information.
​
We collect your personal information, including your contact details, in order to contact you, send you appointment confirmation/reminder emails, and to send you electronic receipts. In addition, we collect information related to your health in order to provide you with massage therapy treatments that are effective, safe, and tailored to your needs.
​
By using our services, you agree to the terms of this privacy policy.
​
Collection and storage of your personal information
​
Your personal information may be collected by various means, including:​
- Telephone communications
- Web forms
- Paper forms
- Emails
​
We ensure that each method of collection complies with current privacy standards and protects your personal information.
​
We collect your personal information, including your contact details, in order to contact you, send you appointment confirmation/reminder emails, and send you electronic receipts. In addition, we collect information related to your health in order to provide you with massage therapy treatments that are effective, safe, and tailored to your needs.
​
We will retain your information for a minimum of 5 years from the date of your last treatment or the last service provided by our company. This practice complies with the legal obligations imposed by massage therapy associations in Quebec. It demonstrates our commitment to the responsible and rigorous management of your personal data.
​​
Persons with access to your personal information​
Only the following individuals or entities may have access to your personal information:
​
- Clinic staff, within the scope of their duties, provided they have agreed to comply with our privacy policy.
- The company's service providers (massage therapy associations, RMPQ, FMQ, etc.) who require this information to provide their services.
- The legal guardian for individuals aged 14 or younger.
- The police or any other competent authority if required by law.
​
The staff at Clinic Pro Massothérapie is committed, in accordance with Law 25 and the codes of ethics of its treating professionals, to preserving the confidentiality of your personal information. This information will never be disclosed to third parties without your prior authorization or a legal requirement. We also guarantee that we will not transmit, share, exchange, disclose, or sell your personal information in any form.
Use of your personal information
The Pro Massothérapie clinic team uses your personal information for the following purposes:
- To establish a complete medical file.
- Plan and provide appropriate care tailored to your specific needs.
- Communicate with you regarding your appointments, treatments, or other relevant content.
- Send you electronic receipts.
- Meet legal and regulatory requirements.
​​
Protection of your personal information
Access to your personal information is secured through the use of unique identifiers and individual passwords assigned to each member of our staff. This approach ensures complete traceability of access, allowing us to monitor, identify any potential issues, and detect unauthorized access.
​​
Compliance of clinic management software
​
The clinic management software we use fully complies with the provisions of Law 25. It guarantees the confidentiality and security of the personal information of each patient registered in its databases.
​
Right to access and correct your personal information
​
​You have the right to access your personal information and request its correction if you believe it is inaccurate, incomplete, ambiguous, or if its collection or storage does not comply with the law or the consent given.
To exercise this right, please contact our privacy officer, whose contact information is provided at the end of this document.
Please note that our company may refuse a request for correction if it conflicts with applicable laws and regulations. In this case, we will provide you with a detailed justification explaining the reasons for the refusal.​​
​​​​
Withdrawal of consent to the collection, use, and retention of personal information
​
You may withdraw your consent to the collection, use, and retention of your personal information at any time by contacting our Privacy Officer.
​
However, this withdrawal could limit Clinic Pro Massothérapie's ability to provide you with adequate services, or even lead to a refusal to provide services.
​
Notwithstanding the foregoing, our company may be required to retain certain personal information for the period prescribed by its ethical obligations, in accordance with applicable laws.
​
Changes to our privacy policy
​
We reserve the right to change this privacy policy at any time to ensure our compliance with current standards and to reflect changes in our personal information collection processes.
In the event of significant changes, we will notify you by posting a notice or a new version of the policy on our website.
​
Contact us
​
For any requests or questions, you can contact our privacy officer:
​
Julie Hughes, Clinic Owner
- Phone: (819) 661-6941
- Email: promassotherapie@gmail.com​​
​
As the person in charge, Julie Hughes ensures compliance with best practices in the management of personal information. She also receives and processes all requests for access to or correction of personal information.